Crystal Moon Cleaning Services – Terms and Conditions

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Welcome to Crystal Moon Cleaning Services. By using our website and booking our services, you agree to comply with the following Terms and Conditions ("T&C"). These terms govern your use of our website and services, establishing the legal relationship between you (the customer or website visitor) and Crystal Moon Cleaning Services. If you do not agree with these terms, please refrain from using our website or services.

1. Eligibility & Use of Website

Our website is intended for individuals aged 18 and older. By accessing our site and booking services, you confirm that you meet this requirement. You may not use our website or services for any illegal or unauthorized purpose. We reserve the right to deny service to anyone for reasons such as inappropriate behavior, refusal to comply with policies, or fraudulent activity.

2. Booking, Payments & Fees

You may book our cleaning services online, by phone, or via email. Payment is required either after booking or upon service completion. We accept major credit/debit cards and digital payment methods. Prices may vary based on the type of service requested, and additional charges may apply for extra cleaning tasks beyond the standard service. Non-payment or delayed payments may result in a service suspension until the balance is settled.

3. Service Modifications & Cancellations

We reserve the right to modify or discontinue any service at any time without prior notice. Customers may cancel or reschedule services at least 24 hours in advance. Cancellations made less than 24 hours before an appointment may result in a cancellation fee. If our team arrives and is unable to access the property, a “no-show” fee will apply.

4. Warranties & Liability

Crystal Moon Cleaning Services strives to provide high-quality cleaning, but we do not guarantee that our services will meet every expectation. If you are unsatisfied, you must notify us within 24 hours so we can address the issue. We are not responsible for pre-existing damage, normal wear and tear, or any loss or damage to valuables left in the cleaning area. Our liability is limited to the amount paid for the service.

5. Intellectual Property

All content on our website, including text, logos, is the intellectual property of Crystal Moon Cleaning Services. You may not copy, distribute, or use our content without written permission. Unauthorized use may result in legal action.

6. Account Suspension & Termination

We reserve the right to suspend or terminate access to our website or services if a customer engages in fraudulent activity, violates these terms, or behaves in a manner that is inappropriate or abusive toward our staff.

7. Privacy Policy & Data Protection

We collect and store customer information only for booking and service-related purposes. Your data will not be shared with third parties except when required by law. For more details, please refer to our Privacy Policy.

8. Governing Law

These Terms and Conditions are governed by the jurisdiction of California ( The Law). Any disputes arising from the use of our website or services shall be resolved in the applicable courts of this jurisdiction.

9. Changes to Terms & Conditions

Crystal Moon Cleaning Services reserves the right to update these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our services after changes implies acceptance of the revised terms.

If you have any questions or concerns about these Terms and Conditions, please contact us.